Dear all, please note that we will be going through operational changes from October Onwards and we will not be operating within the SMU Premises.

Class schedules and bookings for the week after next will be released and made available to you every Saturday at 9 p.m. SGT.

(E.g. Today is 12th February 2022, Saturday. At 9 p.m., schedule for the week of 21st Feb to 27 Feb will be released and available for booking).

If you are unable to attend a class, please cancel it before 9 p.m. SGT the night before the booked session. Cancellations made after that will be deemed as a late cancellation and there will be a $15 late cancellation fee.

Please arrive 15 minutes before the start of your class. First-timers should arrive 20 minutes before the start of your class. There will be a mandatory safety briefing before the start of every class to ensure the safety and riding experience of our riders.

 

You are considered late if you arrive past 5 minutes before the start of the class. This will be considered as a No Show, and 1 class credit will be deducted. E.g. if your class is at 3 p.m. and you arrive at 2.55 p.m., you are considered late and your spot may be given up to walk-ins. 

 

The doors will be closed when class commences. For your own safety and riding experience at SPYN, late comers that arrive after will not be allowed into class; so please ensure you give yourself plenty of time to make your way to the studio and get ready for your class. 

If you are in a waitlist, you will be automatically enrolled into the class when a spot opens up. All waitlist will expire 2 hours before the start of the class and will no longer apply.

 

Walk-ins are only accepted 30 minutes before the start of the class. Walk-ins are on a first-come-first-serve basis, so you will need to remain present in the studio to be given priority should a spot open up.

 

Please note that if you were previously on the waitlist, you will not have any special priority over the walk-ins who arrive before you. The priority will go to whoever arrives at the studio first, within the 30-mininute window)

Please remember to bring your water bottle and a pair of socks for the ride. You may wish to bring along your fitness tracker if you have one as well.

 

Shoes will be provided upon check-in. Our reception will assist you with the shoe size, and small towels will be provided on the bikes.

 

If you forgot to bring your socks, you can purchase them over the counter at $5 . 

Our Off-Peak Series are applicable for all weekday classes before 6pm (not including 6pm classes)

If this is your very first time spinning, please book into our Rhythmic Beginners class to ensure the best riding experience for yourself. In this class, you will learn the fundamentals of being on the bike and familiarise yourself with the basic movements of rhythmic cycling. 

 

It is important to arrive 20 minutes in advance for a safety briefing given by the instructor. This briefing will teach you the fundamentals of being on the bike, such as moves and riding positions we have at SPYN, as well as the correct form you should adopt when riding on the bike; so please listen to the briefing attentively. Our friendly staff and your appointed instructor for the class will also be there to help you set up your bikes before the class commences.

 

IMPORTANT

 

To prevent any injuries, you are always advised to:

 

  • Listen to your instructor and do not hesitate to approach them or raise your hand if you have any concerns or if you feel the need to step out of the class.
  • Ensure that you drink plenty of water before, during and after the class.
  • In addition to our 5-minute stretching session at the end of every class, aim to stretch your legs for an additional 10 minutes after you leave. A thorough stretch after your workout is crucial to relieve any tightness in your leg muscles.
  • If you have not been physically active, we advise you to go for a light exercise to accustom your body to the workout (i.e. Light jogging / running a couple of days before your class).
  • More importantly, please listen to your own body; it is perfectly okay to slow down and take it on the saddle when you are tired. You may also bring your resistance down by turning your resistance knob anti-clockwise if you need to.

 

To reduce the possibility of sustaining injuries during your spin class, it is important to take note on the above points.

Although Injuries resulting from Indoor Cycling are uncommon, it is still important to understand the possibility of occurrence.

Most importantly, listen to your body and perform only what you can achieve. It is a Zero Judgement Zone and we hope you enjoy the class!

We provide storage lockers for you to store your belongings.

 

Also, please approach our friendly receptionist if you need to shower. We do offer towels and soap & shampoo for our customers ;  you may return it back to the counter once you are done.

 

Yes, you can assign a spot to your friends and family as long as you have a shareable package and enough classes left in your account. Yes, this means that your guest(s) can ride for free!

 

You can assign spots for up to 3 guests per class (4 including you). You don’t need to turn up with your guest(s); they can choose to take a class on their own. This also means that if you cannot make it for a class, you can assign your spot to a guest. It’s up to you!

 

HOW TO ASSIGN A GUEST:

 

Step 1: Book into your desired class as per usual.

Step 2: Under your account’s page, go to ‘My Classes’.

Step 3: Click the Gear icon that is next to your booked class. You will see an ‘Assign Guest’ option.

Step 4: Click the ‘Assign Guest’ option. A guest assign screen will appear.

Step 5: You will be prompted to enter your guest’s email address. An email invitation will then be sent to your guest.

Step 6: Your guest will then be required to follow the instructions to claim their spot.

 

*Note that if your guest is not an existing SPYN customer, registration is required to claim the spot. If you wish to enjoy Friend Referral benefits, ensure that your guest registers with your referral link before claiming the spot!

You will receive 1 Drop-In Class when your new friend has completed 3 classes! To enjoy your reward, please ensure the following:

  • Your friend signs up with your referral link before completing any classes.
  • Once they have created an account through the link, they can proceed to purchase any SPYN Class Packs and complete their 3 classes.
  • Once they have completed 3 classes under their account, your 1 Drop-In Class will be credited into your account. Congratulations!

 

HOW DOES MY FRIEND REGISTER?

 

Step 1: Send your friend the friend referral link in your account and get them to create an account. 

Step 2: Visit www.spyn.sg and log in to the account. 

Step 3: Purchase any of SPYN’s Class Packs under Packages and complete 3 classes under their account

 

Please Note that:

* If your friend creates an account without using your referral link, we are unable to track the referral process.

* This programme is limited to 1 class per person referred.

* Your 1 Drop-In Class can be used for all Rhythmic Ride and Rhythmic Beginners classes.

If you need to refill your water bottles, please approach any of our friendly staff to do so.

 

Bottled water and 100plus are for sale for only $1 as well.

If you are new to Rhythm Cycling, we do not recommend that you start doing classes when you’re pregnant. However if you have received permission from your doctor and you have had a regular exercise routine with us you can continue to come for class.  However, we don’t recommend it past the third trimester. We will also offer you an option to freeze your class packs for the duration of your pregnancy and post-partum recovery.

If you have any pre-existing medical condition, please first seek your doctor’s clearance before you can join us on the bike.

We are located at 70 Stamford Rd, #B1-46 Singapore Management University, Singapore 178901

 

SPYN is in the concourse of Singapore Management University (next to Bober tea!)

 

MRT:

Bras Basah exit B (Circle Line) and

Bencoolen MRT exit C  (Downtown line)

 

Parking:

SMU Carpark at SMU Lee Kong Chian School of Business, 50 Stamford Road, S178899

 

Drop-Off / Taxi:

SMU Li Ka Shing Library, 70 Stamford Rd, Singapore 178901

 

BUS Services:

  • SMU School of Accountancy (04121) Buses: 7, 14, 16, 36, 77, 106, 111, 124, 131, 147, 162, 166, 167, 171, 174, 175, 190, 700, 857
  • Aft Bras Basah Station exit A (04179) Buses 7, 14, 14e, 16,1 6M, 36,77 ,1 06, 111, 131, 162, 162M , 167, 175, 502, 502A, 518, 518A, 640, 652, 656, 660, 663, 665, 850E, 857, 951E, 971
  • Cathedral of the Good Shepherd (04151) Buses: 130, 133, 145, 197, 851, 960
  • After CHIJMES (04159) Buses: 2, 12, 33, 147, 190

HEALTH COMMITMENT STATEMENT

Our staff, instructors and subcontractors are not medically qualified so if you have any doubts about your fitness or capability to exercise, we strongly recommend that you get advice from a doctor first. For safety reasons, you are responsible for correctly using our facilities and agree to waive SPYN PTE. LTD. and all subsidiaries from all liability which you agreed to when purchasing a class/package and registering for a User Account.

 

WAIVER & RELEASE

By signing up for and/or attending classes, events, activities, and other programs and using the premises, facilities and equipment, or any other location or venue where SPYN is providing services (individually and/or collectively, the “Classes and Facilities”) of SPYN PTE.LTD., and its subsidiaries (collectively, “SPYN”), I hereby acknowledge on behalf of myself, my heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers associated with high intensity exercise such as cycling and boxing, and the use of exercise equipment in association with the Classes and Facilities.

 

By attending classes and using the studio facilities and equipment, I am aware that I am voluntarily engaging in strenuous physical activity and that there are certain inherent risks and dangers in indoor cycling and using exercise equipment in association with the classes and facilities. I acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries and that the staff, instructors, and subcontractors are not medically qualified and will not perform any evaluation of my physical condition which might result in the identification of risk factors contradicting physical exercise prior to starting or continuing an exercise activity.

 

I also acknowledge that strenuous physical activity may increase the risk of various potential injuries, including but not limited to

(1) minor injuries such as scratches, bruises, and sprains;

(2) major injuries such as eye or ear injury or loss of sight or hearing, joint or back injuries, heart attacks, rhabdomyolysis, seizures and concussions;

(3) catastrophic injuries including paralysis and death; and

(4) continual or long-term exposure to amplified music carries risk of hearing damage.

 

Participants should be aware that flashing lights and music played at a high volume are part of the SPYN experience. SPYN is not responsible for any adverse reactions to these elements. The studio provides personal noise protection in the form of ear plugs for its participants to use if desired.

 

Participants are strongly encouraged to request and take advantage of an initial introduction, including equipment and bike set up, and ongoing support available from SPYN staff to ensure the proper and safe use of all Classes and Facilities.

 

At all times, I shall comply with all stated and customary terms, posted safety signs, rules and verbal instructions given to me by staff. If in the subjective opinion of the SPYN staff, I would be at physical risk participating in SPYN’s Classes or using the Facilities, I understand and agree that I may be denied access to the Classes and Facilities until I furnish SPYN with an opinion letter from my medical doctor, at my sole cost and expense, specifically addressing SPYN’s concerns and stating that SPYN’s concerns are unfounded. However, I also acknowledge that being permitted to access the Classes and Facilities does not mean I am not at physical risk, and it is not an endorsement by SPYN of my fitness to participate in the Classes or use the Facilities.

 

In consideration of being allowed to participate in and access the Classes and Facilities, I hereby

(1) agree to assume full responsibility for any and all injuries or damage which are sustained, aggravated or caused by me to myself or anyone else in relation to the Classes and Facilities;

(2) release and agree to indemnify and hold harmless SPYN, its direct and indirect parents and shareholders, subsidiary affiliate entities, and each of their respective officers, directors, members, employees, representatives and agents, and each of their respective successors and assigns and all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by law arising out of or in any way related to my participation in the Classes or use of the Facilities; and

(3) represent that I (a) understand that participating in SPYN Classes constitutes strenuous physical activity, and that I am in good health and able to engage in such activity; (b) have no medical or physical condition that would prevent me from properly using any of the Classes and Facilities, or that would put me or anyone else in physical or medical danger; (c) have not been instructed by a physician to not participate in physical exercise or in the type or intensity of activity in the Classes and Facilities; and (d) am physically and mentally capable of participating in the Classes and using the Facilities.

 

I acknowledge that if I have any chronic disabilities or conditions, I am at risk in using SPYN’s Classes and Facilities, and should not be participating in any Classes.

 

VALUABLES AND PERSONAL PROPERTY: I acknowledge that I have been urged to avoid bringing valuables onto the Facilities and that SPYN shall not be liable for the loss of, theft of, or damage to my personal property, including items left in lockers, bathrooms, studios, or anywhere else in the Facilities. I acknowledge that no portion of any fees paid by me is in consideration for the safeguarding of valuables.

 

ETIQUETTE: To preserve the SPYN sanctuary, I agree to abide by SPYN’s etiquette guidelines found at SPYN’s front desk. SPYN reserves the right to deny access to any person SPYN deems to be acting in an inappropriate or unsafe manner.

 

I have read this Waiver and Release agreement, fully understand its terms and understand that I am of legal age (18 years) and that I am giving up substantial rights, including my right to sue. I acknowledge that I am agreeing to this Waiver and Release freely and voluntarily and unconditional release of all liability to the greatest extent allowed by law. The term of this Waiver and Release is indefinite.

RETURN AND EXCHANGES

Shipping is calculated at checkout based on the quantity of items and location it is being shipped to. Once your order has been dispatched we are unable to change a residential delivery address. Allow an extra working day for deliveries over Sunday’s and Public Holidays.

Domestic Delivery

Domestic shipping typically takes 2-5 working days
If you would like same day delivery please do get in touch with us to arrange at an extra cost

International Delivery

We offer worldwide shipping on all our products
All international shipping is a 1st class registered airmail service - this takes anything from 1-3 weeks at the moment depending on the local COVID19 impact. We offer a DHL international express service for delivery in circa 3 working days.
We will always aim to meet these timeframes but there may be occasions outside our control when your parcel is delayed. Delivery timing of all parcels are subject to customs inspection.
You may have to pay import duties and taxes which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance.
Customs policies can vary from country to country so we recommend you contact your local customs office for further information. International shipments may be subject to cross-border inspections by customs authorities.

Returns

If you are unhappy with the size or design and you would like to exchange your item, you have 14 days of receipt to notify us and we can arrange an exchange, providing they are unworn and in their original condition with all tags and labels still attached.
We take time to carefully inspect every swimsuit before we send it, however in the rare case that you may have received a faulty swimsuit, please contact us as soon as possible.
If you received an order you don’t believe you made, or if you spot any faults, please do let us know within 14 days of receipt and we will arrange and cover postage or collection and re-dispatch of your new items.
Goods must be returned in their original condition with all packaging in tact and all tags and labels still attached.
For hygiene reasons we cannot exchange face masks or girls / womens swimwear.

TERMS AND CONDITIONS

Please read these Terms & Service (“Agreement” or “Term of Service”) carefully before using www.spyn.sg (“the Site) operated by SPYN PTE.LTD. (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at www.spyn.sg

This Terms of Service is an agreement between you and SPYN PTE.LTD. (“us”, “we”, or “our”). Together with our Privacy Policy, this Terms of Service (collectively, the “Terms of Service” or “Agreement”) applies to your use of the website, www.spyn.sg (the “Site”), our mobile apps, and other services that we provide, including services provided at our studios (the “Services”). By, as applicable, accessing or using the Services in any manner, including, but not limited to, visiting or browsing the Site, downloading the mobile app(s), or contributing content or other materials to the Site or on or via the mobile app(s), you agree to be bound by the Terms of Service. You are only authorized to use the Services if you agree to abide by all applicable laws and to the Terms of Service. Please read the Terms of Service carefully and save it. If you do not agree with it, you should leave the Site and/or mobile app and discontinue use of the Services immediately.

CHANGES TO THIS AGREEMENT

We reserve the right to modify the Terms of Service at any time, in our sole discretion. If we modify material terms to this Agreement, such modification will be effective after we send you notice of the amended agreement, if permitted under the applicable law. Such notice will be in our sole discretion, and the manner of the notification may include, for example, via email, posted notice on the Site or mobile apps, or other manner. Your failure to cease use of the Services after receiving notification of the modification will constitute your acceptance of the modified terms. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site, or discontinue any use of the Site immediately.

ACCESSING THE SERVICES AND ACCOUNT SECURITY

To access the Services, you may be asked to provide certain details or other information. It is a condition of your use of the Services that all the information you provide to us is correct, current and complete. You agree that your failure to provide complete and accurate information may result in the termination of your access to the Services.

By using this site, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority in your jurisdiction of residence and you have given us your consent to allow any of your minor dependents to use the Service. By using the Services, you represent that you are over 15 years of age, and, if between the ages of 15 and 18, your parent or guardian has consented to the Terms of Service and your use of the Services.

From time to time, we may restrict access to some or all parts of the Services, including studio classes, the Site, and mobile apps.

In order to access some Services available on the Site and mobile app, you will have to create an account. You may not use another person’s account. You agree that you are solely responsible for the activity that occurs on your account. You agree to keep your account password secure and confidential. You agree to notify us immediately of any breach of security or unauthorized use of your account.

INTELLECTUAL PROPERTY RIGHTS

The content on the Site and mobile apps, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos interactive features and the like (“Content”) and the trademarks, service marks and logos contained therein (“Marks”), are owned by or licensed to Rhythm Studios, subject to copyright and other intellectual property rights under the law. Content on the website is provided to you as is for your information and personal use only and may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners. We reserve all rights not expressly granted in and to the website and the Content. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about the website or services, provided by you to Company are non-confidential and shall become the sole property of SPYN

You agree to not engage in the use, copying, or distribution of any of the Content other than expressly permitted herein. You agree not to circumvent, disable or otherwise interfere with security-related features of the website or features that prevent or restrict use or copying of any Content or enforce limitations on use of the website or the Content therein.

STUDIO POLICIES, RULES AND REGULATIONS CANCELLATIONS

Classes that are cancelled later than 9pm the day before the scheduled class will have a credit deducted from their accounts. Participants who show up late for a class, will be denied entry and that session will be forfeited. Subject to the right of cancellation, payment for credits is non-refundable unless otherwise stated in Terms and Conditions. All Sessions must be used within the stated months from the date of purchase on the website.

Please note, in fairness to all our customers, bikes will be released 5 minutes before the class

RESERVATIONS:

Our online class schedule is released 1 week in advance and the booking window opens every Saturday at 10:00PM, for classes held the following week from Monday to Sunday.

You must be physically present 5 minutes prior to the start of your scheduled class or your spot may be given to a waitlisted client. Members that failed to turn up for their reserved class will have their credit forfeited.

If you are arriving within 5 minutes of the start of class, we ask that you call the studio to let us know you are on the way. Only with the verbal confirmation, the front desk team will hold a booking only until the class begins. To avoid disruptions and any compromise to your safety, clients who are late will not be admitted to class.

Cycle room door will open 5 minutes before the stipulated class time.
PERSONAL BELONGINGS

You agree that SPYN is in no way responsible for the safekeeping of your personal belongings while you are present in the studio. You assume all risks of loss for any of your personal belongings. SPYN has CCTVs installed at all studio common areas.

REFUND POLICY

As applicable, classes and membership packages are non-refundable. No exceptions. We do not offer refunds on purchases for our services, beyond your statutory rights. We strongly plea with you to be modest in your initial membership purchases, and to make sure you like us, can reach the venue and like what we do before making extravagant purchases.

Unused merchandise will be accepted for a full refund within 7 days of purchase. After 7 days, a store-credit will be issued for up to 30 days. No returns will be provided without a receipt.

TERMINATION & SURVIVAL

We may terminate your access to the Services at any time, in our sole discretion, without cause or notice. You may terminate your account or any membership that you have purchased, at any time, for any reason, by following the instructions on the “My Account” page or by contacting your local studio directly via phone or email. We may terminate your account or membership at any time, without warning, if you breach the Terms of Service. If we terminate your account or membership because you have breached the Terms of Service, you will not be entitled to a refund of any fees or for any unused portion of any membership packages or class packages. However, if SPYN terminates your account other than due to breach by you of these Terms, ALLY shall refund a pro-rata proportion of the fee paid for the memberships in which such termination takes effect.


The following provisions will survive termination of this Agreement: (1) Termination; Survival; (2) Intellectual Property Rights; (3) Governing Law; (4) Indemnity; (5) Limitation of Liability.
PERSONAL FITNESS DECLARATION

You should not exercise beyond your own abilities. If you know you have a medical condition which might interfere with your physical safety, please seek advice from a relevant medical professional before coming to a class. For safety reasons, you are responsible for correctly using our facilities and agree to keep to the conditions in the health waiver which you agreed to when registering for a User Account on our Website.

GOVERNING LAW

This Agreement (and any further rules, policies, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Singapore, without giving effect to any principles of conflicts of law.

INDEMNIFICATION

You agree to release, indemnify, and defend SPYN PTE LTD and any subsidiaries, affiliates, related companies, suppliers, licensors and partners, and the officers, directors, employees, agents and representatives of each (the “SPYN Entities”) from all third-party claims and costs (including reasonable attorneys’ fees) arising out of or related to: (1) your use of the Services; (2) your conduct or interactions with other users of the Services; (3) your breach of this Agreement. We will notify you promptly of any such claim and will provide you (at your expense) with reasonable assistance in defending the claim. You will allow us to participate in the defense and will not settle any such claim without our prior written consent. We reserve the right, at our own expense, to assume the exclusive defense of any matter otherwise subject to indemnification by you. In that event, you will have no further obligation to defend us in that matter.

LIMITATION OF LIABILITY

By attending classes, events, activities, and using the studio facilities and equipment, you hereby acknowledge that there are certain inherent risks and dangers in the strenuous nature of classes. You acknowledge that you have been fully informed of the strenuous nature of this exercise program and the possibility of adverse physiological occurrences including, but not limited to: abnormal blood pressure, fainting, heart attack or death. You acknowledge that you have voluntarily chosen to participate in an intense physical exercise. You assume all risk for your health and well-being, and agree to assume full responsibility for you, and anyone you booked for with this account, and fully release, indemnify, and hold harmless Rhythm Studios entities.

You agree that to the maximum extent permitted by law, SPYN entities will not be liable to you under any theory of liability. Without limiting the foregoing, you agree that, to the maximum extent permitted by law, SPYN entities will not be liable for any indirect, incidental, consequential, special, or exemplary damages, loss of profits, business interruption, reputational harm, or loss of data (even if foreseeable) arising out of or in any way connected with your use of, or inability to use, the services.
We make no promises with respect to, and expressly disclaim all liability for: (1) products, services, information, programming, and/or anything else provided by a third party that is accessible to you through the services; or (2) the quality or conduct of any third party you encounter in connection with your use of the services. Your sole remedy for dissatisfaction with the services is to cease use of the services.

MEMBER ASSUMPTION OF RISK AND RELEASE

You warrant and represent that you do not have any medical or mental condition or disability; or disease, which could become worse during exercise or result in damage to your health if you exercise or engage in any physical activity at the studio. You acknowledge and agree to always exercise responsibly and with due care and attention to your own medical and mental condition. You understand and accept all risks of injury from studio activities and using any studio equipment. You understand and agree that the studio and any other Rhythm Studios facility that you visit do not, to the extent permitted by law, accept any liability for any injury, disability, death, or loss or damage to person or property, except those arising from their negligence or breach of this Agreement.

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties. All conditions, warranties or other terms not expressly contained in this Agreement (actual or implied), or not imposed or required to be binding by applicable statute in respect of the services or goods supplied by us, our employees, servants or agents, are hereby excluded. The parties acknowledge that they have not relied on any oral or written representations or other promises, or assurances not contained in this Agreement. The parties waive all rights and remedies which might otherwise be available to them in respect thereof, except that nothing in this Agreement will limit or exclude any liability for fraud or fraudulent misrepresentation.

CONTACTING US

If you have any questions about the Terms of Service, at the Services, the Site, please contact us at: hello@spyn.sg